Version 4.7

Enhancements

• Added "relaxed ownership" for CRs.
• Log Email - if logger is not the owner, then add the owner to the CC list
• Added variable tab width capability to tab builder module
• Added functionality to manage employee schedules
• Added support for password rules
• Added support for user-supplied account IDs
• Enhancement for automatic default wipbin selection/action from workflow object screens
• Mixed case in Recent Object List is now allowed
• Preventing validation problems for empty new resolution - application List of 'Resolution Code' may have a 'Please Specify' element
• fcQueries:
  • Added new script to delete fcQueries
  • Added processing of outer joins for converted Clarify query properties
  • Added handling of "empty" fields for Amdocs compatibility
  • Added ability to delete query icon group
  • Allow conversion of Clarify queries to fcQueries for specified object type, e.g. case
  • Allow conversion of Clarify queries owned by a group of users reporting to a supervisor
  • Allow conversion of Clarify Query properties based on relations
  • Added functionality to use table relations designated as fcQuery properties in query conditions. May require a corresponding Dovetail Admin upgrade to version 3.2 or higher. Contact Dovetail Support for more details.
  • Enable 'open object' capability upon dblclick on grid row in results grid of a distinct query
  • Made SQL statement and parameter substitution logging permanent for query execution
• Security:
  • Set the fcsessionid cookie to be secure if using https
  • Prevent the browser from caching any asp pages
  • Prevent authentication over a GET request
  • Disabled autocomplete for password fields
  • Prevent browsers from remembering passwords
  • Added checks to prevent CSRF (Cross-Site Request Forgery) attacks.

Modifications:

• Replaced several keyboard shortcuts and fixed some related bugs
• Modified and improved several aspects of 'switch user' functionality.

Bug Fixes

• Fixed some problems on Settings -> Colors tab
• Preventing HTTP 403 error when saving announcements
• Preventing errors and hiding of non-empty wipbins/queues when configuration item "fc_wip_q_counts" is missing or set to zero
• Fixed problems with Hierarchy and Calendars tabs not being properly rendered on window reload when one of them is a "selected tab"
• Fixed a bug where some contacts fields could not be cleared on update
• Fixed the flow of CR history content
• Fixed a bug where some relations were set to zeros instead of nulls for new cases
• Fixed a bug where Log Email would not work with Redemption Library
• Added a workaround for Dovetail SDK issue to prevent an error on 64-bit machines using Oracle due to wrong provider being returned
• Added missing notes to CR history
• Added support for language-specific ASCII characters without ADO error on Case and CR history pages
• Fixed a bug causing alert_to_other table being queried even for Clarify flashes
• Preventing multiple form submits for most commonly user-reported actions, e.g. new/update case, log case note, etc.
• fcQueries:
  • Fixed a bug involving null value for conditions such as "Activity Date yesterday"
  • Fixed a bug in query conversion process involving keyword selectors
  • Delete column customizations too when deleting a query
  • Allow proper handling of query names with apostrophes
  • Preventing ORA-01791 error
  • Fixed a bug related to saving a query when a name already exists
  • Fixed bugs related to date operations
  • Fixed '[not] empty' condition problem for Oracle databases
  • Now returning regular columns instead of searcheable ones for Oracle
  • A fix to allow handling of language-specific ASCII characters without ADO error
  • Allow single-quote characters in query name
  • Preventing wrong results for IN and NOT IN conditions
  • Fixed a bug causing query failure when "between dates" condition was used
  • Sorting the queries alphabetically within a group on the console
  • Fixed a bug that data in exported file did not match headers when column order was customized
• Console:
  • Now using seconds data to sort by age
  • Fixed multiple status change issues from the console
  • Fixed several sorting problems on console
  • Preventing search terms results from being displayed if response is slow and actual search results come back earlier.

Upgrading to Version 4.7

1. Install the latest version of the Dovetail SDK (version 3.3 or higher)
2. Update the following items in your database schema. They are documented in the schema file, found in the \schema directory.
   • Update Column: field_type on the ce_col table (this is a non-essential update because only the comment has been modified)
3. To install the updates and the new files included with this release, copy all of the files under the \pages directory to the system.
4. Merge in any of your customizations with the new baseline pages.

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Last updated: 8/19/2014 2:23:19 PM
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