Dovetail Carrier Documentation

Attachment Handling

When processing incoming emails, Dovetail Carrier saves any attachments in the email to the file system, and also creates them as Attachments within the CRM system.

File Storage Location

The base file storage directory is defined by the DovetailCRMSettings.AttachmentsFilePath setting within the Service Configuration file.

This can be either a local path (such as c:\attachments) or a UNC path (\server\attachments).

For each Communication, a directory is created under this path with a directory name that combines the Dialogue ID + an underscore + the number of the Communication within this Dialogue.

For example, if DovetailCRMSettings.AttachmentsFilePath is defined as \fileServer\attachments, assuming a Dialogue ID of 12345, and assuming that this is the 2nd Communication within this Dialogue, then the full path is \fileServer\attachments\12345_2\