High Level Components
The following is an overview of the different components typically used (including Dovetail Carrier) as part of end-to-end processing of messages within the CRM system.
CRM Database
Data storage for the CRM system
Email Server
Any email server that supports the POP3, IMAP, and SMTP email protocols. You do not need to install any special eResponse You can use separate servers for inbound and outbound email, and even use several servers for different inbound email channels.
Clarify Classic Client
The graphical interface used by agents to work dialogues and communications.
Rulemanager
The engine that processes events (based on business rules) from within the CRM system.
Rulemanager scripts
A set of external scripts used by Rulemanager for performing actions within the CRM system. These scripts may be PowerShell scripts, ClearBasic batch (cbbatch) scripts, javascript or vbscript scripts, or executables. Among other things, these scripts can create messages to be processed by Dovetail Carrier.
Dovetail Carrier
The message processor.