Original Messages
When Dovetail Carrier processes an incoming reply email message containing previous message content, then:
- The entire message content (current and previous message) is stored in table_cmcn_email
- The previous message content is stripped and just the current message body is stored in table_communication.
The delimiters for determining the boundary between a current and a previous email message is defined in emailboundarydelimiters.config. The patterns in this file can be modified to suit specific business needs.