Dovetail Carrier Documentation

TimeStamps

The timestamp used to create a Communication within the CRM system is the timestamp of when the email message was received.

This may be earlier then when the Communication is actually created.

For example, if a customer sends an email at 1:00, its received by the email server at 1:05, and processed by Dovetail Carrier at 1:10, the creation time of the Communication will be 1:05.